AGREEMENT REGARDING USE OF BETMACAN B.V. SERVICES
- These terms
and conditions (hereinafter referred to as “T&Cs”, “Terms and
Conditions” or “Agreement”) constitute and govern the contractual
relationship between the parties, BetMacan B.V. (hereinafter referred to
as “BetMacan”); and You, as the user, (hereinafter referred to as
“Client”, “You” or “Player”).
- The following
words and terms, should be interpreted as follows, unless, the context
clearly implies otherwise.
Form” shall mean the form to be filled in by the Player to open a User
- “Game” refers to
any gaming activity presented by Betmacan on its Internet Site for the
benefit of the Users and as approved by the Regulatory Authority.
Session” shall mean any period wherein a player has staked money on a Game,
the final result of which is still pending.
Site”, “Website” or “Site” shall mean the Internet Site www.betmacan.com
and all other sites connected to it.
- “Login and
Password” shall mean the login and password details that are generated for
a player upon registering on BetMacan.com and all other connected Websites.
Authority” is the Curacao Gaming Authority which is the main regulator of
remote gaming operations.
shall include all BetMacan’s services and games and activities related to
them and listed on www.betmacan.com.
shall mean the software licensed by us including all programs and
databases and any other derived content whether accessible or otherwise
used by you through the Internet Site and allowing you to participate in
the online lottery draws and other services offered on the Website.
- “Us, We” or “BetMacan
B.V.” or “BetMacan” shall mean BetMacan.
Account”, “Player Account”, “Gaming Account” or “Account” shall mean a
personal Account opened by an individual and maintained by BetMacan as to
allow this person to make use of the services offered on the Website.
“Client”, “Player”, “User” or “Account Holder” shall mean the user of the
Service and of the software accessible through the Internet Site and having
a contractual relationship with BetMacan.
- “Money Player”
means individuals over 18 years of age, or the minimum age as set at law
for participation in the corresponding country, who participate in games
for real money (stake real money “Games for money”). Players can
participate in games as “Test/Demo Player” without wagering money or as
“Money Player” wagering real money.
- “Demo Game” or
“Games for fun” mean Games as defined in this Agreement but that are
offered for limited gameplay in a special Game mode which does not involve
payment from the Player to the Operator. The sole purpose of this mode
(games for fun) is to offer the possibility for the Test Player to try out
the Games offered before staking real money.
- “BetMacan” in
these Terms and Conditions refers to BetMacan B.V., a company incorporated
in Curaçao, having the following registered address: Abraham Mendez
Chumaceiro Blvd. 50, Willemstad, Curaçao
- The term
“Client” references any individual or entity that expressly or impliedly
agrees to all terms and conditions of BetMacan by opening an Account and
placing bets on games on the Website and/or mobile apps.
- All Clients accessing
the Website agree to abide by the following terms and conditions governing
the use of its services (the “Agreement”).
- This Agreement
describes the terms, conditions and risks applicable to your use of BetMacan
services available under the domain of www.betmacan.com (the “Site”). If
you have any questions regarding this Agreement, please contact Customer
- You must read,
agree with and accept all of the terms and conditions contained in this
Agreement without modifications, which include those terms and conditions
expressly set forth below and those incorporated by reference, before you
may become an active, registered Client of BetMacan. By continuing to
access or use the Site, you
agree to follow the terms and conditions of this Agreement.
- This Agreement
is effective upon acceptance in registration for newly registering Clients
by checking in the registration form the box “I have read and accept the
terms and conditions” and “I am 18 years or older” and clicking “Signup”
button in the course of the registration on the Site. You commit to comply
with the Terms and Conditions of the Website. If you do not agree to be
bound by the terms and conditions of this Agreement, and do not use or
access our Site after
registering, you must inform us in writing immediately.
- This Agreement
shall be governed by and interpreted in accordance with the laws of Curaçao,
excluding that body of law pertaining to conflict of laws. Any legal
action or proceeding arising under this Agreement will be brought
exclusively in courts located in Curacao, and the parties hereby irrevocably
consent to the personal jurisdiction and venue therein.
- BetMacan will
not be liable in any way to any persons in the event of force majeure, or
for the act of any government or legal authority. In the event that any
provision in this Agreement is held to be invalid or unenforceable, the
remaining provisions will remain in full force and effective.
- Failure of a
party to enforce any right or provision of this Agreement will not be
deemed a waiver of such right or provision.
- BetMacan may only
assign this Agreement or any rights and/or obligations hereunder with your
clear and express consent.
- BetMacan is
licenced in Curaçao and regulated by the Curacao Gaming Control Board,
which is a regulatory body.
- BetMacan operates under the Curacao gaming licence with reference no. 8048/JAZ2019-067.
- In case of
modification of these T&Cs, on logging into his Account with BetMacan,
a pop-up box will inform the Player that the T&Cs have been updated.
The Player shall be requested to agree with the updated T&Cs.
- Should there
be any discrepancy between the T&Cs in the English language version
and the version in any other language, the English version will supersede.
The prevailing language in case of interpretation will be the ENGLISH
language. All language versions in the Terms and Conditions will reflect
the same principles.
- This Agreement
is made by and between BetMacan and you. This Agreement applies to the BetMacan
Site, including its electronic content and or software currently contained
on the Site that supplies you with the games and services offered by BetMacan.
reserves the right to impose certain additional conditions on the admission of Players to the games (e.g.
minimum number of completed games, verification of transacted payments)
and to extend or change the services on the Website at any time.
AVAILABILITY OF SERVICES
- The Services
are available to and may only be used by individuals who can form legally
binding contracts under the law applicable to their country of domicile.
It is your responsibility to ensure that gaming/betting is legal.
- Services are not available to persons under the age of 18 or otherwise under legal age (“Minors”). If
you are a Minor, you may not use this service. If as a Client you do not
qualify, please do not use our Site. Participation in the games for money (as a “Money Player”) is
exclusively reserved for individuals over 18 years of age, or the minimum
age as set in law for participation in the corresponding country.
- BetMacan is
entitled to require Client to provide proof of age and to refuse a
Client’s admission to the games if it has reasons to believe that the
minimum age requirement is not fulfilled.
- In all
circumstances we shall not be held responsible for misuse of our services
by any unauthorized parties or minors.
Services are not available where they are illegal to use, (including but
not limited to the United States) and BetMacan reserves the right to
refuse and/or cancel Services at its own discretion.
- In order to
participate in the games as a Player the User must complete the
registration form on the Website www.BetMacan.com or
other Site connected with and accessible through www.BetMacan.com and therewith
open a “Player Account”. The User must fill in the registration form
provided by BetMacan which shall at least include the following details:
customer’s identity. You warrant to, provide true, accurate, current and
complete information regarding identity during the registration process.
Any false information or impersonation of any person or entity,
misrepresentation regarding any affiliation with another person, entity
or association, use of false headers or other acts or omissions to
conceal one’s identity from BetMacan for any purpose will be prosecuted
under the fullest extent of the law. A Client accessing BetMacan services
may be asked to provide valid subsisting verification of identity and
- Date of
Birth. You assure BetMacan that he/she is over 18 years of age. No person
under 18 years of age may be registered as a player and any funds
deposited or any money won by any such person shall be forfeited to the
customer’s place of residence. Please note that you may be asked to prove
his/her place of residence by providing proof of identity such as copy of
identity card, passport or driving license and/or utility bill;
customer’s valid e-mail address and contact number (phone / mobile)
- Username is automatically
generated by the system upon successfully registering at Betmacan’s game(s)
website or mobile apps.
- Password. The
User is advised to choose a strong and non-predictable password for
security and is responsible for ensuring that this password is kept
- During the
registration process, a Client must provide BetMacan with valid
identification, including but not limited to the address, contact email
and/or personal telephone number.
- The User shall
ensure that the registration details are kept up-to-date and shall make
any necessary changes of name, address or e-mail address on the Website
without undue delay. It is the player’s responsibility to inform us
immediately of any changes to the player’s personal information
- In the event
that BetMacan has reason to believe that the information given is
inaccurate, we are entitled to suspend or terminate the User’s Account and
retain any winnings.
- When the
customer submits his first request for withdrawal, details of his personal
bank Account or any other payment method available and acceptable for such
withdrawal should be provided to BetMacan.
- You are
responsible for securing your Username and Password for their Account with
BetMacan. BetMacan holds no responsibility for any damage caused due to
any act or omission of you causing inappropriate or irregular use of your
- You must
register personally and not on behalf of someone else.
- Under no
circumstances, is the user
(player) allowed to register another (new) account, if he/she already has
a registered active account on the Website. Holding more than one account
is known as “multi-accounting” and is strictly prohibited and directly
deemed to be fraudulent, regardless of whether the other account is
registered under the user’s own details, other BetMacan users’ details,
third parties’ details (other than BetMacan users) or false details. BetMacan
reserves the right to close any user account, at any time and to cancel
all the transactions pertaining to any player and to retain all the
remaining funds in the account in the event that BetMacan has reasonable
belief to suspect that any defrauding activities may occur, are occurring
or have already occurred.
- BetMacan will
treat with care the information you entrust to it, in accordance with the
disclosures it provides during the registration process and in its Privacy
- It is
prohibited for Clients to sell, transfer and/or acquire Accounts to/from
- You are not
allowed to transfer funds from your Account to other players or to receive
money from other players into your Account. Funds can only be remitted to
the same Account from where they originated at the deposit stage.
- You declare
not to deposit money using a credit card, bank Accounts and any other
payment Accounts and solutions to which he/she is not authorised;
deposits into an Account for any reason other than participating in games,
particular illegal purposes (e.g. money laundering) is not allowed;
Depositing money originating from criminal and/or other unauthorised
activities is also prohibited;
- You declare
you are not currently or have never been diagnosed as a compulsive
registration may be refused or closed at the operator’s sole discretion,
but contractual obligations already made will be honoured.
registration and set up of a gaming Account are free of charge.
- There is no
general right of registration and participation in the games.
- You are
advised to choose a strong and non-predictable password for security and are
responsible for ensuring that this password is kept secret.
- It is the
Player’s responsibility to ensure they keep their Username and security
details (including password) confidential and games made online on the Website
under Player’s Username and security details will be regarded as valid,
irrespective of who participates in the game. In the event that there is
concern that the secrecy of such details is no longer the case, Player
should notify BetMacan immediately whereupon new details may be forwarded
and any future transactions under the previous details would be considered
- BetMacan is in
no way responsible for the eventual access to a User Account by a third
person and will not be held responsible for any eventual loss suffered due
to the illicit use of a Player’s password by a third person, of
unauthorized access, and/or for any transaction in which the name and
password of a Player are registered correctly.
- You warrant
that you understand that laws regarding online gambling vary throughout
the world, and it is your obligation alone to ensure compliance with any
law, regulation or directive, relevant to Client country of domicile.
Ability to access the BetMacan Site does not necessarily mean that BetMacan Services, and/or your
activities through it, are legal under the laws, regulations or directives
relevant to your country of domicile.
- You understand
and accept that BetMacan is unable to provide you with any legal advice or
assurances and that it is your sole responsibility to ensure that at all
times you comply with the laws that govern you and that you have the
complete legal right to play the Games. Any participation in the Games is
at your sole option, discretion and risk. By playing the Games, you
acknowledge that you do not find the Games or Services to be offensive,
objectionable, unfair, or indecent in any way.
- You guarantee
at all times not to be a resident of any “Excluded Countries” wherein
gambling is illegal or not allowed, such as but not limited to the United
States, Aruba, Bonaire, Curacao, The Netherlands, Saba, St. Eustatius, St.
Martin, France, Spain, Italy, Denmark, Estonia, Belgium, Mexico, Portugal, Romania, Poland,
Australia and/or restricted by limited legal capacity.
- BetMacan does
not intend that its Site
should be used for betting or any other purposes by Clients present in
countries in which such activities are illegal. BetMacan’s Site does not constitute an offer,
solicitation or invitation by BetMacan for the use of the games or other
services in any jurisdiction in which such activities are prohibited by
- You shall not
treat the licensee as a financial institution nor expect interest on your
- If you violate
this condition and register from a restricted country, BetMacan reserves
the right to close the account permanently and confiscate all the
grants you a non-exclusive, non-transferable and limited personal use to
access the Site(the
“License”). The Site use is
conditioned on continued Client compliance with the terms and conditions
of this Agreement.
- You agree not
to resell marketing materials provided to them by BetMacan or permit
secured access of the SITE to others, and not to copy any materials
appearing on theSite for
resale or for any other purpose to others without the prior written
consent of BetMacan.
- You shall be
responsible and bound by any unauthorized use of the Site, made in breach of this section.
- You agree to
use the information received from the information systems of BetMacan for
the sole purpose of executing transactions inside and within the Site.
- You further
agree not to use any electronic communication feature of a Service on the Site
for any purpose that is unlawful, tortuous, abusive, intrusive on
another’s privacy, harassing, libellous, defamatory, embarrassing,
obscene, threatening or hateful.
reserves the right to immediately terminate your account if BetMacan has
reason to believe that any information provided by you, including your
e-mail address, is no longer current or accurate, or if you fail to
otherwise comply with any term or condition of this Agreement and all
rules and guidelines for each service, or BetMacan establishes that you
have abused in any way BetMacan’s games and services. Upon notification of
such violation, you agree to cease accessing Services. You agree that BetMacan,
at its sole discretion and with or without notice, may terminate your
access to any or all Services including access to the Site, close Client’s
open transactions, remove and discard any information or content with its
- Misconduct by
Clients is forbidden on the Website. Client’s behaviour is deemed as a
violation of these Terms and Conditions, whenever, but not exclusively, if
provides inaccurate or incomplete information;
- attempts to
manipulate the result of games through concerted practices, alterations
of the program or in any other undue way;
cause malfunctions or defects of the Website in order to undermine the
natural flow of the game;
- sets up more
than one Account per person; or any other regulations set out in these
Terms and Conditions is violated. This list of misconduct is not
- You will not
decompile or attempt to decompile the software on BetMacan’s Website or
develop software that interferes with the Client-Server-Communication
software used on its Website.
- The use of any
software program which facilitates artificial intelligence is strictly
prohibited. Prohibited software may include software which BetMacan
believes allows player to cheat or gives one player an unjust advantage
while wagering on the Website. BetMacan reserves the right to take action
in order to detect and prevent the use of such software by Players. Should
BetMacan identify or suspect for good reason the use of prohibited
programs, BetMacan reserves the right to freeze the relevant Player’s
Account for a period of at least six (6) months, to confiscate any funds
in that Account and/or to suspend the Player from using the services of BetMacan.
- In the event
of misconduct by a Client, BetMacan is entitled to immediately terminate
the Agreement with you and exclude him from further use of the Website.
Further, BetMacan is entitled to interrupt and terminate on-going games,
to block you or your Account with or without prior notice and to retain
the User’s credit and winnings achieved through misconduct until
clarification of the situation.
reserves the right in its sole discretion to refuse, cancel the Services,
and/or refuse to distribute profits to anyone for any legitimate reason
including, but not limited to:
- Any instance
when BetMacan has cause to believe that a person’s activities on the Site may be illegal;
- Any instance
where BetMacan may suffer any fiscal, regulatory, or pecuniary
disadvantage by virtue of anyone’s activities;
- Any instance
where one or more transactions on the Site are judged by BetMacan to have
been performed in violation of this Agreement.
- BetMacan prohibits
player collusion and takes measures to prohibit use of devices, such as
robots, that distort normal game play.
reserves the right to terminate events or games without prior notice,
whenever it deems necessary and / or due to errors in the software or
games, which cause games to work incorrectly or malfunction.
reserves the right to terminate an account and retain all the remaining
funds in the account where BetMacan has reasonable belief that a player
committed/attempted to commit/ was involved in proceedings leading towards
potential fraudulent activity or otherwise advised on fraudulent activity
to third party player/s or hacked or accessed otherwise unlawfully third
party players’ account for the purpose of alleged fraudulent activity or
otherwise. Such activity could involve inter alia, organised betting, use
of stolen or falsified credit cards or account numbers, forgery, collusion
and submission of data or documents which are forged, stolen or otherwise
OR MISCARRIED GAMES
- In the event
that any information is incorrectly published on the Website, BetMacan
will take remedial action in order to rectify and amend the data in the
system so as to reflect the correct information. Any winnings that are
affected by the publishing of incorrect information will also be
- In the event
of a miscarried game for any reason whatsoever, all players’ transactions
are always accurately logged on our systems, therefore we will always have
access to what actually happened during the gameplay. Kindly contact
customer care team for any queries via email on [email protected]
- We reserve the
right to correct or declare results void with hindsight, if the result of
the game was caused by a technical default, fraudulent behaviour of a
Player or through a fake wager. We reserve the right to recall any payment
that is made in error.
- In an
invalid/aborted/miscarried game, Betamacan will return all the points
(without deduction) at stake that were bid/wagered on that specific event
to the respective Player/s.
GAMING MODE (“GAMES FOR MONEY”)
- Every eligible
Client after opening an Account and successful depositing of money to
Player’s Account, can play games for cash.
in the Cash Games with real stakes requires the Player to deposit cash into
his gaming Account.
GAMING MODE (“GAMES FOR FUN”)
- After an
Account is established and you are able to successfully log into your
gaming Account with BetMacan, a certain amount (as defined by BetMacan) of
virtual Fun Money is credited to the Player’s Account. This serves the
purpose for the Player to be able to test the games on the Website.
- In cases where
you win, there is no claim for virtual Fun Money.
- Withdrawal of
this credit or transferring the Fun Money as real money is not possible.
- The credit of
virtual Fun Money is recharged automatically every day and cannot be
purchased by the player with cash.
finance department handles all withdrawal requests submitted. BetMacan
reserves the right to verify the entitlement of the User and, in case of
doubt, to retain the withdrawal. Valid documents issued by government and
Identity documents must be submitted in order to process a first withdrawal.
However, BetMacan reserves the right to verify the User’s identity, age
and location at any time before processing any amount of requested
- BetMacan may
charge the Player, a fee for the processing of withdrawal requests. If
applicable, these will vary according to the payment service provider used
and will be explicitly announced on the Website. When withdrawing using
Mifinity, the Player will be charged a withdrawal processing fee of 3%
of the total amount being withdrawn. Players will be clearly notified if
their withdrawal will incur any fees and the amount of the fee for the
withdrawal prior to doing so.
- Withdrawals of
winnings or parts thereof will be paid out upon request of the player. In
the event of Account closure in which case the player has the right to
withdraw the full balance no matter how much it is. The maximum withdrawal
amount per transaction is effected by any of payment methods available on
- The personal
data of the User of the cash gaming Account and the holder of the bank
Account (or any other payment method) must correspond. BetMacan reserves
the right to request further documentation for the proof of identity and
verification of the bank Account (or any other payment method) and retain
winnings until such proof has been provided.
- The maximum
withdrawal amount per day is € 5,000. For your protection in any twenty four hour period the
maximum withdrawal can be further limited.
- The identity
of a player (KYC Procedure) will be verified on cumulative withdrawals or
deposits of €2,000 or above (whether such transaction is single or linked in
from a User’s Account can only be addressed strictly to the person
registered on the Account as per the conditions specified on the BetMacan Site.
can only be paid out to the Account and payment method from where the
player’s deposit originated. We understand that at times this is not
always possible for technical and/or policy reasons which are beyond our
control. In these cases, only we will affect the withdrawal to alternate
Accounts in the name of player, once ownership of such an alternate
Account has been confirmed and verified.
- Once a
withdrawal request is submitted it can take BetMacan up to 3 business days
to process the request. However, BetMacan will be doing its best to
process withdrawal requests immediately.
- Funds cannot
be withdrawn from one’s Account unless the same funds have been wagered at
least once. Under no circumstances can the withdrawal be processed with no
turnover unless previously agreed with Security Department.
- In order to
fund a Player Account (by transfer of money to the Player Account) one can
utilise various payment methods such as, credit cards payments and bank
transfers which methods would be used as a means of depositing funds into
respective players’ e-wallets which are registered in the Player’s name.
reserves the right to impose certain conditions on the use of particular
payment methods. BetMacan has also the right to change the payment methods
available without giving notice.
- BetMacan does
not guarantee that all methods of payment are available at all times.
- A deposit
request via credit card into a player Account, funds the Account in real
reserves the right to charge a processing fee when a deposit is made. Any
such processing fees shall be explicitly brought to the attention of the
Player during the payment process.
reserves the right to request further information and documentation
regarding your age, identity and place of residence following any deposits
or prior to any withdrawals, in particular prior to your first withdrawal,
in order to prove your identity before we release funds to you. We also
reserve the right to request such information and documentation about any
person who affects a deposit on your Account. Such information and
documentation (as Driving Licence, Government ID, Bank/Credit card
Statement) will enable us to check that the personal data given during
your registration corresponds to what appears on the document. In the
event that this data is different, we reserve the right to cancel the bets
along with the payment of the account balance to you, unless you can
demonstrate your entitlement to the balance by some other means.
reserves the right to request an image of both sides of the credit card
used to deposit at any time and at its own discretion. In order to reflect
the best security practices, you will always be asked to hide CVV number
and wipe out certain card numbers.
reserves the right to limit the minimum and maximum deposit amount per
transaction for every provided payment method. The maximum deposit amount
may differ depending on the type of payment methods available on the Site,
however, the maximum amount cannot be greater than €3000 per day.
- For all
deposit and withdrawal methods, deposits to the player Account will take
place instantaneously or few hours in some cases, while in case of
withdrawals some might be processed in few hours and some will require
between 3 to 5 days to process.
- The player
acknowledges that BetMacan reserves the right to request proof of payments
to players Accounts.
- All payments
into the Account must be from a payment source on which Player is the
named Account holder.
- The player
shall have what is known as a playing points account (hereinafter referred
to as the “Playing Points Account” or the “PP Account”) and a reserve
points account (hereinafter referred to as the “Reserve Points Account” or
the “RP Account”).
deposited by the player into the Player Account, shall be visible and credited
as points into the PP Account which can be utilized for playing the Games.
- The winnings
accumulated from playing the Games are then visible as points in the RP
Account. It is only the points found in the RP Account which can be
withdrawn into the player’s e-wallet.
- Points may be
shifted from the RP Account to the PP Account without any charges. Transfer
of points from the PP Account to the RP Account are, however, subject to a
processing fee of 3% of the total amount being transferred from the PP
Account to the RP Account.
17. FEES AND
- The amount
that is displayed as your “payout” is net of fees. Accordingly, the
“payout” amount will be the exact amount deposited into your Account.
However, sometimes an additional fee during withdrawal process may apply
usually, but not only, related to withdrawal request, if applicable and
explicitly announced on the Website.
- The base
currency in BetMacan’s software is Euro(€). Nonetheless, BetMacan reserves
the right to display Your account balance in another currency.
- In the case
that no transaction has been recorded on a player’s Account for thirty
(30) months, BetMacan shall remit the balance in that Account to you, or
if you cannot be satisfactorily located, to the Betmacan’s account.
- If an Account
remains inactive for a period of twelve (12) months then an administrative
fee of €2 per month will be levied. We will inform You at least thirty
(30) days prior to levying such administrative fee.
- Clients may
choose to close their Account at any time. In such cases a player is
requested to send an email to [email protected],
and customer care will proceed in closing the Account and confirming to
you that such termination has taken place. In order for a Client to claim
funds from a dormant Account, closed, blocked or excluded Account, one
must contact BetMacan by email on - [email protected]. Alternatively, Players
may submit tickets in this regard straight to the Site too.
- You expressly
authorize BetMacan to collect any Account fees due and owing pursuant to
these terms and conditions by debiting your credit card on file, or by
debiting your BetMacan Account.
- Any Bonus/schemes
and relative rewards and conditions defined in this section is version 1, last updated on the 30/03/2020 and is
valid until a new version is made available and accepted by the User.
- Under certain
circumstances, in addition to the amount of money deposited, so called
“Bonus Money” is credited to the Account.
- Bonuses being
offered and their details of crediting Bonus Money will be available on
the Bonus/Promotions section of the Website. The amount of Bonus Money is
determined by BetMacan and set out on the Website. You have no general
entitlement to receive Bonus Money.
offers a number of attractive rewards/referral incentives features to its
new and subsisting Clients. Bonuses/schemes are awarded to Clients as part
of BetMacan’s promotions program.
can only be claimed once per individual player against respective
- All winnings
from a bonus and the deposited money linked to it will remain as bonus
money and may not be withdrawn until wagering requirements are met.
- If you make a
withdrawal request before you have met the wagering requirements, any
funds remaining in your Bonus Balance will be deemed null and void and the
balance will return to zero.
- Before any
withdrawals are processed, your play will be reviewed for any irregular or
suspicious playing patterns. The minimum and maximum bet allowed currently
are €5 and €100 respectively; however BetMacan reserves the right to vary these amounts in
line with applicable laws and regulations. Bets of
larger amounts until any bonus/es are fully wagered will not be accepted.
Should the BetMacan deem that irregular game play has occurred, BetMacan
reserves the right to withhold any withdrawals and/or confiscate all
- Any bonuses/schemes
are limited time offers and the terms and conditions associated with any
bonus rewards are subject to change in accordance with the specific
promotion being offered.
- You bind
yourself not to abuse the ability of opening Accounts in order to benefit
from bonus credits and other promotional offers that BetMacan may offer. BetMacan
reserves the right, in case of abusive behaviour on the player’s part as
related to bonus credits and/or to promotional offers by BetMacan, in its
sole discretion, to rescind or block Client Accounts created to that end,
as well as their transactions.
reserves the right to revoke and/or cancel any bonus and/or promotional
winnings which are deemed to be an abuse and/or misuse of any promotional
system. In the event of any dispute, Player accepts that BetMacan’s
decision is final.
- The Bonus
Money is kept separately from the Real Money on the Account. It will not
be paid out directly but instead only once it has been transformed into
real cash winnings. If the cash Account contains both Bonus and real
money, the Bonus Money will not be used for wagers until the real money is
consumed. Specific bonus conditions will be published on the Website.
- Any indication
of fraud, manipulation, cash-back arbitrage, or other forms of deceitful
or fraudulent activity based on the provision of the bonus will render the
Account inactive along with any and all profits or losses garnered.
- The prevailing
language in case of interpretation of any bonuses will be the ENGLISH
LIMITATION OF LIABILITY
- The games and
services offered on the Site
are available to you only within the scope of the current state of
technology used. BetMacan provides no guarantee for the uninterrupted
availability or the serviceability of the services offered. BetMacan
accepts no liability for the uninterrupted availability and serviceability
of the games.
undertakes to supply steady Services on the Site. However, BetMacan assumes no responsibility for any error,
omission, interruption, deletion, defect, delay in operation or
transmission, communications line failure, theft or destruction or
unauthorized access to, or alteration of, the Site or Services.
- BetMacan is
not responsible for any problems or technical malfunction of any telephone
network or lines, computer online systems, servers or providers, hardware,
software, failure due to technical problems or traffic congestion on the
Internet or on any of the Site or Services.
accepts no liability for any interruption of games or Website downtime. It
is not liable for any errors contained in any game, nor is it duty bound
to correct them – BetMacan is not liable for any damage caused as a
result. Furthermore, BetMacan assumes no liability for the existence of or
damage caused by viruses or other damaging components on the Website or
the corresponding server, which could lead to damage to the computer hard
and software of the User. For the avoidance of doubt, all winnings from
bets, stakes or wagers placed on any games which contains an error shall
be voided and BetMacan shall only be responsible to return the respective
bet, stake or wager placed to you.
- BetMacan is
not liable for damages caused by mistakes of data entry, storage and
processing of the data and by incompleteness and inaccuracy of transmitted
data. In particular, BetMacan reserves the right to correct obvious
mistakes during the storage and processing of results (e.g. the mistakes
relating to the identity of the Players, wagers etc.) In cases of such
mistakes due to errors or software problems, causing a game to miscarry or
abort, the game will be deemed void and the wagered amount will be
refunded to you. BetMacan also reserves the right to limit/refuse bets,
whenever it deems this to be necessary due to any errors, software
malfunctions or similar circumstances.
- To the maximum
extent permitted by applicable law, under no circumstances shall BetMacan
be responsible for any loss or damage resulting from use of the Site or Services, from any content posted
on or through the Site or
Services, or from the conduct of any Users of the Site or Services,
whether online or offline.
- In no
circumstance shall BetMacan or any of its directors or employees be liable
to you for any damages whatsoever, including without limitation indirect,
incidental or any type of consequential damages, which may arise from out
of, or in connection with Clients’ use of the Site or Services, including but not limited to the quality,
accuracy or utility of the information provided.
- BetMacan is
not liable for damages of any kind that are caused by the undue use of the
Account by the Player or third parties.
- BetMacan is
not liable for any loss of winnings caused by games that are interrupted.
- BetMacan shall
in no event, nor under any circumstances, be liable for any damages or
losses that are deemed or alleged to have resulted from or caused by its
Internet Site or its content, including, without limitation, delays or
interruptions in operation or transmission, communications lines failure,
any person’s use or misuse of the Internet Site or its content, or any
errors or omissions in content.
- In case of
infringement of the Terms and Conditions of the Website by the User, the
User shall indemnify BetMacan from any claims by third parties and bear
any losses, costs or damages resulting thereof.
- BetMacan shall
not be held responsible for any typing, technical or human error in the
operation of the products offered by BetMacan or in the operation of the
Services. In the event of any error, BetMacan reserves the right to either
void any affected bets or to correct the error. Where a correction by BetMacan
changes the terms of a bet, you will be given an opportunity to accept the
revised terms prior to the bet being deemed valid. In the event that you
do not accept the revised terms, you will be refunded your deposit.
ANTI-MONEY LAUNDERING PROCEDURES
- No person
shall abuse this Site for the
purpose of money laundering. BetMacan may employ best-practice anti-money
laundering (AML) procedures. BetMacan reserves the right to refuse to do
business with, to discontinue to do business with, and to reverse the
transactions of, Clients who do not accept or conform to the following AML
requirements and policies:
- Winnings will
only be paid to the individual who initially registered to open a live
Account and specifically only to the originating credit card or Account
- When a Client
funds an Account by means of credit/debit card deposits, winnings will
only be distributed to the individual whose name appears on the card used
to make the deposit and only be paid back to the same card;
- Only one
Account is allowed per person. No winnings may be collected on Accounts
opened in false names or on multiple Accounts opened by the same person;
- BetMacan may,
from time to time, at its sole discretion, require a Client to provide
additional proof of identity (KYC documentation) such as notarized copy
of passport or other means of identity verification as it deems required
under the circumstances and may at its sole discretion suspend an Account
until such proof has been provided to its satisfaction;
transactions are checked to prevent money laundering.
- Players cannot
buy more than 500 points in a single transaction.
- You may only
purchase playing points if your account balance is less than 500 points.
- If you do not
respect these rules and regulations then BetMacan may suspend the
player’s Account pending investigation.
- Any suspicious
or fraudulent transactions will be immediately reported to the relevant
authorities, including but not limited to Betmacan.
- All content,
trademarks, services marks, trade names, logos and icons are the property
of BetMacan or its affiliates and are protected by copyright laws and
international treaties and provisions.
- You agree not
to delete any copyright notices or other indications of protected
intellectual property rights from materials that you receive from BetMacan
or BetMacan’s Site. You will not obtain any intellectual property rights
in, or any right or license to use such materials or the Site, other than as set out in this
displayed on the Site are
either the property of BetMacan or to be used with permission. You agree
not to upload, post, reproduce or distribute any information, software or
other material protected by copyright or any other intellectual property
rights (as well as rights of publicity and privacy) without first
obtaining the permission of the owner of such rights and the prior written
consent of BetMacan.
- You agree to
defend and indemnify BetMacan and its officers, directors, and employees,
and to hold them harmless from and against any and all claims,
liabilities, damages, losses, and expenses, including without limitation
reasonable attorney’s fees and costs, arising out of or in any way connected
- your access
to or use of the Site or Services;
violation of any of the terms of this Agreement; or
- your breach
of any applicable laws or regulations.
23. TERM AND
- The term of
the Agreement shall be for an indefinite period. Should you wish to terminate this Agreement at any time, you
may do so by sending an e-mail notification to BetMacan. As of
termination, you shall not be able to carry out new transactions.
- You may only
terminate the agreement with BetMacan by providing written notice to the
customer support email at [email protected].
- In the event
that a Player wins a significant amount, through the use of the Software
or the Service, the Player may be asked to grant permission to BetMacan
the rights and authorization to use the Player’s username, name, and/or
portrait in all media as part of BetMacan’s marketing and promotional
needs, and for its Internet Site(s), however, to do so will be at the Player’s
- By opening an
Account with BetMacan, you implicitly give your authorisation to the
processing of any personal data in compliance with the privacy laws in
force in Curacao. The processing of personal data is exclusively managed
to the end of Account maintenance for use of the services as offered by BetMacan.
- BetMacan does
its utmost to ensure the privacy, confidentiality and security of its
Clients, which are preserved both throughout their interaction with BetMacan
and afterwards, to the fullest extent achievable by BetMacan.
- When you
register with BetMacan, you acknowledge your willingness to share with BetMacan
certain private information which will be used for the purpose of
confirming your identity and ensuring the security of your deposits and
player Account. This information is collected in line with our stringent
verification procedures that are used to deter international money
laundering operations and to ensure that security and safety of our
customers’ activity throughout. The information will be only processed by
the staff who require such access.
generally collects the following Client personal information:
Information such as name, surname, date of birth, residential address,
email address, phone number;
- Financial and
Billing Information such as credit card number, name and surname of
credit card holder, expiry date of credit card, CVV code, billing
address, name of bank and bank account number;
reserves the right to request a photograph of you holding your colour
identification document(s) where we have doubts as to the veracity of the
account holder’s identity.
- You undertake
to supply us with true, updated and accurate information about your
identity. Furthermore, you are required to state categorically that you
are registering on your own behalf and are not seeking at any time to act
in any manner which could be considered fraudulent nor are you seeking to
impersonate any other individuals for any purpose whatsoever.
data collection procedures include the collection of Clients’ freely
disclosed information as shared with BetMacan, in addition to the
placement of cookies for the purpose of gathering data about the manner in
which Clients interact with the BetMacan Site. These tools for gathering Clients’ information are employed
for the purpose of ensuring the customer’s own security and all data
collected by BetMacan is shared only with individuals within BetMacan who
are involved with the verification of customer Account information for the
express purpose of ensuring the customer’s confidentiality and security.
- BetMacan will
never disclose any private or otherwise confidential information in
regards to our Clients to third parties without the express, written
consent of our Clients, except in such specific cases in which disclosure
is a requirement under law, or is otherwise necessary in order to perform
verification analysis on Clients’ identity for the purpose of safeguarding
their Account and securing their personal information.
- By registering
with BetMacan and through the voluntary interaction they undertake with BetMacan’s
products and/or services, you confirm and agree that you consent to the
use of all or part of the information you supply concerning your BetMacan
player Account, the transactions you undertake through it and the
interactions which you perform with BetMacan and on behalf of BetMacan.
All interactions you undertake with BetMacan will be stored by BetMacan
for the purposes of record and as such may be employed by BetMacan in such
cases where disputes arise between Clients and BetMacan.
- BetMacan will
do its utmost to ensure the confidentiality of its Clients’ personal
information including the implementation of data protection procedures
designed to ensure Client confidentiality. BetMacan ensures that its data
protection policy is regularly updated in order to ensure that your
information is continually safeguarded.
- From time to
time, BetMacan may contact Clients whether by phone or email for the
purpose of offering them further information about BetMacan. In addition, BetMacan
may, on occasion, seek to contact Clients, whether by phone or email, for
the purpose of informing them on unique promotional offerings provided by BetMacan
for its Client. Clients consent to receipt of such contact when they
consent to our terms and conditions of use when registering with BetMacan.
Any person wishing to opt out of further contact with BetMacan must
contact customer support.
- BetMacan will
retain your information only for as long as is necessary for the purposes
set out in these T&Cs. After closing your account, BetMacan will
retain your information just to the extent necessary to comply with our
legal obligations such as the applicable tax/revenue laws, Anti Money
Laundering laws and other applicable regulatory requirements and to
resolve any disputes. For more specific information about data retention
terms, please contact us at [email protected]
and we will provide the specific data retention terms for your
- In the case of
any suspicious or fraudulent activities, BetMacan has the obligation to
forward all relevant information to the relevant authorities.
- BetMacan is
committed to ensuring that its Clients gamble in a responsible manner, but
we also acknowledge that gambling can be addictive to some and affect
their lives negatively. In view of this, we offer various measures to
promote responsible gambling practices.
- Such measures
include the setting of limits on deposits and wagers as well as the
possibility to self-exclude for both a definite and an indefinite period
of time. These can be set by you through the Website by entering the
Responsible Gaming page and/or by sending an e-mail to customer care.
provides the ability to allow a customer to self-exclude themselves from
their account during an individual session or during periods of 1 day, 1
week, 1 month or half a year. Once this change has been made to an account
for a set period, it will not be possible for the account to be re-opened
for any reason until after the set period has expired. During the period
of opt-out BetMacan shall do all it can to prevent the player from opening
- A player at www.betmacan.com
can determine his or her own deposit, loss and bet limits for a certain
period of time or timespan.
possible limits of a player are raised, limitations are uplifted or the
blockade of the Account is made undone, a cooling down period of seven (7)
days is necessary before the request can be processed by BetMacan.
Requests for lower limits or requests for a renewal of the period of
exclusion will enter into force immediately.
- A player can
request a limitation of the money he is willing to maximally lose or bet
during a certain period or timespan.
- A player is
able to lock his Account for a defined or undefined period when he no
longer wishes to gamble or play or stake.
- When a player
chooses to lock his Account, a player will not be able to open a new
Account before his cooling down period has ended. New Accounts will be
closed and the balance will be frozen, with the unjustly received welcome
bonus being subtracted from the said sum. Once the locked Account is
opened again, after the cooling down period, the games will once again be
available for the player.
- If a player
closed his or her Account permanently, then the Account cannot be reopened
instantly. The player needs to specify why he wants to reopen the Account
and provide his consent via a signed and written application. Nevertheless,
BetMacan reserves the right not to open the said Account should it feel
that such Account should not be opened for any reason whatsoever.
Responsible Gaming page also contains links to external entities and
information which can help in case of addictive gambling. If you believe
that you might be negatively addicted to gambling, we encourage you to
seek help through these areas of our Website and also contact us through
- By entering
and playing on our Site, you are acknowledging that in playing games of
luck through the use of the Service and/or the Software you are under the
risk of losing money. It is the player’s sole responsibility to assume the
losses suffered through the Player’s Account.
- In case of a
complaint or an issue, you are to contact customer support by email
on [email protected],
detailing the nature of the complaint. BetMacan customer care
representatives shall reply to you accordingly to address the issue, and
will try to reply to all requests within 2 days from when the complaint is
- Each clause
contained in these General Terms and Conditions shall be separate and
severable from each of the others. If any clause is found to be void,
invalid, or unenforceable for any reason whatsoever, the remaining clauses
shall remain in full force and effect.